FAQ
Q: Are Trustedwellcare products safe for pets?
A: Yes! All Trustedwellcare cat trees are made of pet-grade, BPA-free materials and have passed strict quality inspections, which are safe for daily use by pets.
Q: How long does it take to receive my order?
A: All orders will be processed within 1 to 3 business days. Standard shipping within the United States generally takes 3 to 7 business days. International orders may take 7 to 21 business days, depending on customs clearance and destination regions.
Q: Can I track my order?
A: Yes, you can! Once your order is shipped, we will send you a tracking number via email. You can check the latest logistics information of your package on the official website of the carrier.
Q: What should I do if my items arrive damaged or defective?
A: Please contact us via email at service@elgibkavip.com with photos of the damaged or defective items within 7 days after receiving your order. We will arrange a replacement or a full refund for you promptly.
Q: Do you provide international shipping services?
A: We support worldwide shipping services. Please note that tariffs, import duties and other relevant fees may apply to international shipments, which shall be borne by the buyer.
Q: Can I cancel or modify my order?
A: Orders can be cancelled within 3 business days before shipment. Once the order is processed and shipped, cancellation will no longer be available. Please feel free to contact us in a timely manner if you have any questions.