Privacy Policy
At Trustedwellcare, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit trustedwellcare.com(the "Website"), purchase our products, or otherwise interact with us.
By using our Website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect different types of information to provide, improve, and personalize your experience:
Personal Information
Information you voluntarily provide when:
- Creating an account
- Placing an order
- Contacting customer support
- Subscribing to newsletters
Examples include: your full name, email address, phone number, shipping address, billing address, and order details.
Technical and Usage Information
When you visit our Website, we may automatically collect the following information:
- IP address
- Browser type
- Device information
- Visited pages and time spent on the Website
This information helps us improve website performance, functionality and user experience.
2. How We Use Your Information
We may use your information for the following purposes:
- Process and fulfill orders, including shipping, delivery and refunds
- Communicate with you regarding orders and customer service inquiries
- Improve our products, services and website performance
- Send marketing emails (only if you have opted in)
- Prevent fraud and ensure the security of our services
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Cookies and Tracking Technologies
We use Cookies and similar tracking technologies to enhance your browsing experience:
- Remember your preferences
- Track browsing behavior for analytical purposes
- Facilitate personalized content display
You may control Cookies through your browser settings. Disabling Cookies may affect certain website functions.
4. Data Sharing and Disclosure
We may share your information with the following parties:
Service Providers
Third-party vendors who assist us with business operations, including payment processing, shipping, email delivery, and data analysis.
Legal and Safety Reasons
We may disclose your information when required by law or to protect the rights, property, or safety of Trustedwellcare, our users, or the public.
We will not use or share your personal data for unrelated third-party marketing purposes unless legally required.
5. Your Privacy Rights & Choices
You have the following rights regarding your personal data:
- Access or update your account information
- Opt out of marketing emails
- Request account deletion or data erasure (subject to legal data retention requirements)
To exercise your rights or unsubscribe, please contact us via:
Email: service@elgibkavip.com
Phone: +852 2169 0690
6. Children’s Privacy
This Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child, please contact us immediately, and we will take prompt action to delete such data.
7. Security Measures
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse. However, no internet data transmission method is completely secure, and we cannot guarantee absolute data security.
8. International Users
If you access our Website from outside the United States, your information may be transferred to, stored, or processed in the United States. By using this Website, you consent to such data transfer in compliance with applicable laws.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time as our website and services evolve. The "Last Updated" date will be revised accordingly. We recommend you review this page regularly for the latest updates.
10. Contact Us
If you have any questions regarding this Privacy Policy or your data privacy rights, please contact us via:
Email: service@elgibkavip.com
Phone: +852 2169 0690
Address: 9th Floor (Whole Floor), Hop Fok Industrial Building, 22-28 Tai Chung Road, Tsuen Wan, New Territories